Member Communication Policy

By accepting this Policy, I hereby give my consent for Visana Health, Inc. (“Visana”) to communicate with me through the methods outlined in this document. I understand that these communications may involve the use and disclosure of protected health information (“PHI”) about me to carry out treatment, payment and health care operations (“TPO”). I further understand that I may change my communication preferences with Visana at any time.

Telephone
With this consent, Visana may call my home number, mobile number or other alternative number and leave a message on voicemail in reference to any items that assist Visana in carrying out TPO, such as reminders, insurance items, shipment and delivery of supplies, health profile updates and any calls pertaining to my care, including, but not limited to, conversations with Visana Health Coaches.
‍
Text
With this consent, Visana may contact me via unencrypted SMS text messages in reference to any items that assist Visana in carrying out TPO, such as reminders, insurance items, shipment and delivery of supplies, health profile updates and any communications pertaining to my care, including text messages exchanged with Visana Health Coaches and automated text message campaigns.
‍
Email
With this consent, Visana may contact me via unencrypted email in reference to any items that assist Visana in carrying out TPO, such as reminders, insurance items, shipment and delivery of supplies, health profile updates and any communications pertaining to my care, including information exchanged with Visana Health Coaches and email message campaigns.